Hotel Albany Guest Satisfaction Survey

We’d Love to Hear From You!

At Hilton Albany, we are constantly striving to make your experience the best it can be. We always welcome feedback from guests so we can get even better. Have comments or suggestions for us? Fill out the form below to let us know what you thought of your stay.

Hilton Stay ID

*Guest name

HHonors number:

HHonors tier:

*Phone:

*Email:

Address:

Check In Date:

Check Out Date:

Response Date:

Room Number:

SRP Code:

Confirmation number:

General Comments

Specific Issues

Suggestions

Key Metrics	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Overall Experience
Overall Service
Overall Accommodations
Overall Pre-Arrival/Arrival

Return and Recommend	Definitely Would Not	2	3	4	5	6	7	8	9	Definitely Would 10
Return to property
Recommend

Arrival	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Appearance of lobby
Speed/efficiency of check-in
Appearance of hotel grounds (exterior)

Hotel Staff	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Helpfulness of front desk staff
Staff made me feel welcome throughout my stay

Guest Room/Suite	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Cleanliness of guest room/suite
Condition of room/suite furnishings
Quietness of guest room/suite
Heating/cooling/ventilation worked properly
Room/suite smelled fresh/clean

Breakfast	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Overall Breakfast Experience
Quality of breakfast items served
Helpfulness of Restaurant Staff at breakfast

Lunch	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Overall Lunch Experience
Quality of lunch items served
Helpfulness of Restaurant Staff at lunch

Dinner	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Overall Dinner Experience
Quality of dinner items served
Helpfulness of Restaurant Staff at dinner

Room Service	Extremely Dissatisfied	2	3	4	5	6	7	8	9	Extremely Satisfied 10
Overall Room Service Experience
Quality of room service items served
Helpfulness of Restaurant Staff